Emergency Broadband Benefit
CellSpan is dedicated to helping our customers who are currently facing hardships as a result of the COVID-19 pandemic. As such, we are doing everything possible to keep customers connected during these continued unprecedented times. In response to recent legislation, we’re proud to announce that we will be offering the new Emergency Broadband Benefit as part of the COVID-19 relief effort that will begin in April 2021.
We’re here to help answer all your questions while keeping you connected to virtual schooling, remote work, telehealth and more.
What is the Emergency Broadband Benefit program?
The Emergency Broadband Benefit, or EBB, is a limited-time program that provides discounts on monthly broadband Internet access service and certain connected devices. This program is funded by the US government's COVID-19 relief efforts and subject to FCC approval. Qualifying customers will receive UNLIMITED Data, talk & text for a limited amount of time. Similar to the federal Lifeline program, this is a non-transferrable discount program limited to one per household. Click here for more information on the EBB.
How can CellSpan help me through the pandemic?
By offering Americans UNLIMITED FREE Data, talk, and text, CellSpan gives students, veterans, and seniors the opportunity to thrive as we move through unprecedented times. Connect to the world with UNLIMITED Data right from the palm of your hand.
Who qualifies for the EBB?
You can qualify for the EBB through participation in the same government programs as Lifeline such as:
Federal Public Housing Assistance
Veterans Survivors Pension Benefits Fund and more
Additionally, you may be eligible if your household income is at or below 135% of the federal poverty level, or if you are currently unemployed. Some qualifiers only apply to EBB, not Lifeline. EBB qualifiers include Pell Grants, Free and Reduced Price School Lunch and Breakfast, and reduced wages in certain instances. You must confirm your spot to participate in this program.
How long will the EBB last?
The EBB is a limited-time program that will begin in April of 2021. It will end after the Public Health Emergency no longer exists, or as deemed by the FCC. We will notify all customers of any changes to the program as they happen.
What happens after the program ends?
Once the EBB program has ended all plans will revert to the standard Lifeline plan offered at that time. Customers may also choose to keep the UNLIMITED plan, however, they will be subject to all standard rates.
Do I really get a FREE tablet ?
In response to the EBB, Q Link will be providing eligible customers with a new tablet to help them navigate through these times. This is a limited-time offer, and subject to product availability. To receive this FREE tablet, new and existing customers must activate their Q Link service. Tablets will begin shipping in April 2021.
For further information, please visit our T&Cs page.